Customer FAQ

Most frequent questions and answers

This low fee of 99¢ helps ding.menu provide the restaurant with a contactless secure method to take your order without taking a percentage of the total order from either you or the restaurant.

When you order, you should receive an email and a text message with your order receipt. If you have any concerns or would like to know more about your order status, feel free to contact the restaurant by clicking on the phone number link on your receipt page. Please reference your order number when calling the restaurant.

For issues related to delivery or take-out, please contact the restaurant directly. If you are unable to reach a resolution with the restaurant, please contact us at [email protected]

If you are not 100% satisfied with your ding.menu experience, please feel free to voice your concern to our support team. We are a dedicated team and will work hard to make sure you are happy with your online ordering experience. Please email us at [email protected] and include all details, such as name of the restaurant, order number, date of the order and what occurred.

If you need to cancel your order, please contact the restaurant directly. We cannot guarantee you will get a full refund, but we will try to make sure you are 100% satisfied with your experience.

In rare cases, a restaurant may have closed for an emergency or other issue, but forgot to shut off their online ordering. Your credit card is not charged until the restaurant “accepts” the order. Being they were closed your credit card should not be charged. If you receive an email or text notification indicating you were charged for the order, please promptly contact the restaurant so they can refund the order.

Please contact the restaurant directly to address your issue. If you are unable to reach a resolution with the restaurant, please email us at [email protected] and explain the details in full. We will advocate on your behalf if we deem that the restaurant mishandled your online food order.

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